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How can we help?
Browse help topics below or reach our team directly. We're here for your church security team.
Setup
Getting started with the app and setting up your team
Create a New Church Account
Register your church, activate the first administrator, and continue into church setup and billing.
Complete Guided Church Setup
Follow the six guided setup steps, finish required church details, activate locations and services, and send team invitations when ready.
Review Your Church Details and Contacts
Confirm the church name, main address, phone number, and Main Campus contacts before inviting your team.
Accept an Invitation from Your Church Admin
Accept your church invitation, use the correct account, and sign in on the web or iPhone.
Review Main Campus and Add Campus Locations
Verify Main Campus and create every additional location included in your Vigilant plan.
Use the Dashboard and Church Security News
Review current activity, open the underlying records, and read your church’s configured news feed.
Add Service Times for Scheduling and Coverage
Create recurring campus service times that automatically appear on weekly schedules with the correct coverage target.
Invite Security Leaders and Team Members
Invite people, assign their operational role and campus, and grant Church Admin access separately when appropriate.
Review Role Permissions
Review page visibility, action permissions, Church Admin access and campus restrictions for each role.
Upload and Review Church Procedures
Format navigable DOCX chapters, upload approved security procedures, and verify team access.
Connect and Configure Planning Center
Connect Planning Center, choose a sync mode, map campuses and teams, and run the first church sync.
Review Your Plan and Billing Status
Understand your church plan, setup deadline, subscription state and billing recovery options.
Teams
Manage your security team members
Incidents
Report, track, and resolve security incidents
Manage Incidents as a Church Administrator
Configure incident access, establish reporting standards, review sensitive reports, and manage the incident lifecycle across your church.
Report and Follow Up on Incidents
Learn how security team members submit factual incident reports, add the right details, and follow an incident through review.
Equipment
Track equipment checkouts and inventory
Manage Church Equipment as an Administrator
Add, organize, edit, monitor, retire, and remove church security equipment while preserving a reliable checkout history.
Use, Check Out, and Return Equipment
Learn how team members find available equipment, record a checkout, return items, and report damaged or lost gear.
Checklists
Completing pre-service checklists
Manage Shift Checklists as an Administrator
Create and maintain campus checklist templates, monitor checklist activity, and safely remove draft or completed records.
Use and Complete Shift Checklists
Learn how team members start, complete, save, and review campus shift checklists with notes and photos.
Schedules
Coordinate service times and shift coverage
Manage Schedules as an Administrator
Create services, build rosters, review volunteer requests, use the Intelligent Scheduler, and manage church-wide scheduling settings.
Use Schedules and Respond to Assigned Shifts
Find service assignments, understand roster cards, and accept or decline your own shifts.
Volunteer for an Open Service
Request an open service assignment and understand what happens while a scheduler reviews your request.
Check In and Check Out from the Dashboard
Use the Dashboard Check In widget before a scheduled service and check out when your shift is complete.
Trainings & Certifications
Respond to training invitations, read materials, and maintain attendance and readiness records.
Respond to Training Invitations
Choose Yes, Maybe or No, review the expected roster, and understand when responses close.
Open and Manage Training Materials
Read training PDFs and Word documents, save originals, and upload or remove files with the right access.
Manage Training Events and Attendance
Schedule a training, review its audience, record actual attendance, and provide materials or a recording.
Manage Certifications and Readiness Records
Maintain certification records and reporting requirements without confusing them with scheduling eligibility.
Chat
Team messaging and real-time communication
BOLO
Be On the Lookout alerts
Team Notices & Notifications
Read leader announcements and manage notification activity.
Procedures
Access church security procedures on the go
Campus Maps
Read published campus plans, save mobile references, and maintain maps on the web.
Support Tickets
Get help from the Vigilant support team
iPhone App
Access Vigilant Church from your iPhone
Account & Access
Sign-in, church memberships and deletion requests.
Administration & Reports
Attendance, team activity and audit reporting.