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How can we help?
Browse help topics below or reach our team directly. We're here for your church security team.
Setup
Getting started with the app and setting up your team
Create a New Church Account
Start a Vigilant Church Security trial, create your church, and activate the first administrator account.
Review Your Church Details and Contacts
Confirm the church name, main address, phone number, and Main Campus contacts before inviting your team.
Review Main Campus and Add Campus Locations
Verify Main Campus and create every additional location included in your Vigilant plan.
Add Service Times for Scheduling and Coverage
Create recurring campus service times that automatically appear on weekly schedules with the correct coverage target.
Invite Security Leaders and Team Members
Invite security leaders and team members, assign roles and campuses, and record authorized profile, certification, and training details.
Review Role Permissions
Review every role and all 35 RBAC permissions before inviting your full security team.
Upload and Review Church Procedures
Format navigable DOCX chapters, upload approved security procedures, and verify team access.
Connect and Configure Planning Center
Connect Planning Center, choose a sync mode, map campuses and teams, and run the first church sync.
Review Your Plan and Billing Status
Confirm your plan, limits, billing interval, access status, and trial deadline before the trial ends.
Accept an Invitation from Your Church Admin
Set up your Vigilant Church Security account from a church admin invitation, then sign in on iOS or Android.
Teams
Manage your security team members
Incidents
Report, track, and resolve security incidents
Manage Incidents as a Church Administrator
Configure incident access, establish reporting standards, review sensitive reports, and manage the incident lifecycle across your church.
Report and Follow Up on Incidents
Learn how security team members submit factual incident reports, add the right details, and follow an incident through review.
Equipment
Track equipment checkouts and inventory
Manage Church Equipment as an Administrator
Add, organize, edit, monitor, retire, and remove church security equipment while preserving a reliable checkout history.
Use, Check Out, and Return Equipment
Learn how team members find available equipment, record a checkout, return items, and report damaged or lost gear.
Checklists
Completing pre-service checklists
Manage Shift Checklists as an Administrator
Create and maintain campus checklist templates, monitor checklist activity, and safely remove draft or completed records.
Use and Complete Shift Checklists
Learn how team members start, complete, save, and review campus shift checklists with notes and photos.
Schedules
Coordinate service times and shift coverage
Manage Schedules as an Administrator
Create services, build rosters, review volunteer requests, use the Intelligent Scheduler, and manage church-wide scheduling settings.
Use Schedules and Respond to Assigned Shifts
Find service assignments, understand roster cards, and accept or decline your own shifts.
Volunteer for an Open Service
Request an open service assignment and understand what happens while a scheduler reviews your request.
Check In and Check Out from the Dashboard
Use the Dashboard Check In widget before a scheduled service and check out when your shift is complete.
Chat
Team messaging and real-time communication
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BOLO
Be On the Lookout alerts
Messages
Receive and view important notifications
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Procedures
Access church security procedures on the go
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Support Tickets
Get help from the Vigilant support team
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iPhone App
Access Vigilant Church from your iPhone
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